SHIPPING POLICY

This Shipping Policy outlines how we process and deliver your orders placed through our website [www.risa.com] (“Website”). By making a purchase, you agree to the terms below.

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Domestic Shipping (Within India)

We are pleased to offer free shipping across India on all orders, regardless of the order value. Once your order is confirmed, it will be dispatched within 2–4 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 5–10 business days.

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International Shipping (United States)

For customers in the United States, shipping charges are calculated based on the weight of the order and will be displayed at checkout before payment. Estimated delivery timelines typically range from 10–15 business days, depending on customs clearance and courier partner schedules. Please note that any applicable customs duties, import taxes, or local charges will be the responsibility of the customer.

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Order Processing

All orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next working day. Once shipped, you will receive a confirmation email with tracking details.

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Delivery Timelines

We make every effort to deliver your order within the estimated time frame, but delays may occasionally occur due to unforeseen circumstances such as weather conditions, courier delays, or customs procedures. In such cases, we will keep you informed via email or phone.

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Shipping Partners

We partner with trusted courier services in India and internationally to ensure safe and timely delivery. All shipments are carefully packaged to protect your items during transit.

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Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS. You can use this link to check the real-time status of your shipment.

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Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, we will attempt to contact you for redelivery. Additional shipping charges may apply for reshipment, particularly for international orders.

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Contact Us

For questions or concerns about your order or shipping, please contact our support team at [Insert Support Email] or [Insert Support Phone].